Case Study

Captions have always been important for all types of content. With the recent rising popularity of new advertising channels and the way we consume ads, they're more pertinent than ever. The primary value of captions and subtitles is their ability to make video content more accessible to everyone. As video advertising popularity keeps growing, brands from different industries must keep captioning in mind and the benefits it provides for their marketing efforts.

"I found GoTranscript when a previous transcription service majorly inconvenienced us," says Grace, Production Coordinator at Enigma. "We needed captions and SRTs done as quickly as possible. We use GoTranscript's services to create burnt-in captions for client videos and SRT files which we also provide to our clients."

"GoTranscript has significantly helped us as we know we'll get transcripts back quickly and at a very affordable rate. We also know that if there are any errors or necessary changes, GoTranscript will be accommodating and fix it for us," says Grace. "The efficiency in which we receive captions back is another huge plus. Even if we ask for a 3-4 day turnaround, we usually get them back in 24 hours at no extra charge."

Enigma appreciates an eye for detail, especially in long-form videos, and good customer support. Grace also added, "Communication and responding to emails is the most important thing for us, especially when we need a quick turnaround. We only had a bit of back and forth with one job, but that was a miscommunication on my behalf."

The amount of orders Enigma makes on GoTranscript depends on the workload and clients' preferences. Although there's no way to provide any hard numbers, Grace said the company is looking forward to working together on new projects in the future.