"GoTranscript has significantly helped us as we know we'll get transcripts back quickly and at a very affordable rate. We also know that if there are any errors or necessary changes, GoTranscript will be accommodating and fix it for us," says Grace. "The efficiency in which we receive captions back is another huge plus. Even if we ask for a 3-4 day turnaround, we usually get them back in 24 hours at no extra charge."
Enigma appreciates an eye for detail, especially in long-form videos, and good customer support. Grace also added, "Communication and responding to emails is the most important thing for us, especially when we need a quick turnaround. We only had a bit of back and forth with one job, but that was a miscommunication on my behalf."
The amount of orders Enigma makes on GoTranscript depends on the workload and clients' preferences. Although there's no way to provide any hard numbers, Grace said the company is looking forward to working together on new projects in the future.