Case Study

The human resource department is usually at the front line in terms of protecting a business from disputes with employees. From dismissals and fraud investigations to disciplinaries, hearings, and meetings, HR does much more than candidate selection and preserving the company's reputation. This crucial part of modern enterprises can significantly benefit from transcription.

The company was looking for a way to create legally-relevant records while keeping the HR department compliant and avoiding risk, so it reached out to GoTranscript. "We needed a solution for keeping records of our HR meetings," says Emma, the Company's HR Manager. "We mostly deal with grievance, absence reasons, and redundancy situations. Our meetings often cover sensitive content, so GoTranscript's dedication to discretion and data protection also means a lot."

"GoTranscript offers a great service with a fantastic turnaround time," says Emma. "It saves quite a bit of time for the HR department and drastically improves the accuracy of our records. On top of that, our employees don't have to spend time on this area of their work, which often takes hours or even days, depending on the meeting duration."

After trying out transcription and the famed 99% accuracy, the company decided to rely on GoTranscript for all its HR meetings. At the moment, that's approximately 50 transcriptions per year. "We're very pleased with GoTranscript, the service quality, as well as the cost," says Emma.