Case Study

Language is a common barrier in many healthcare settings, and clear communication is essential for providing the best care. In other words, there's no room for errors in translating medical documentation. A single mistranslated word can cause complications and irreparable damage. With inaccurate translations, a treatment system can easily become life-threatening.

ViewRay serves a global market, so it's essential that physicians and other healthcare professionals worldwide understand key topics in presentations and discussions. To address this need, ViewRay needed a reliable partner.

"Several years ago, we needed a transcription service that could transcribe audio recordings of our medical advisory board meetings," says Michael Saracen, the Vice President of Clinical Marketing at ViewRay. "I googled transcription services and GoTranscript popped up. We tried them and were very pleased with the accuracy of the results. Since then, we have used GoTranscript's services to translate documents and create video subtitles."

"GoTranscript provides a fast, accurate, and reliable offering. They nearly always complete projects ahead of schedule and with an accuracy I have grown to rely on," says Mr. Saracen. "This saves significant time and costs of regional teammates having to check the accuracy of the work."

Mr. Saracen also added, "For example, one project required eight hours of Japanese subtitles for videos in English. The project in Japan was going to cost five times the amount offered by GoTranscript. The team at GoTranscript worked with us to ensure we received exactly what we needed in the time frame we asked."

Since late 2019, ViewRay has completed 77 projects with GoTranscript. "As our company grows and we enter new markets, especially the ones where we haven't established a strong foundation yet, we anticipate using GoTranscript's services more," says Mr. Saracen. "Leveraging these services will help us break down barriers and spread information quickly and more efficiently across the organization in local languages."