Case Study

The language barrier is a significant challenge in healthcare, particularly with patient education. Inaccurate translations, captions, and subtitles can cause a breakdown in communication and understanding between a healthcare provider and patients. This can lead to serious health risks, missed diagnoses, and even inappropriate treatment.

The only way to ensure that the intended meaning of medical instructions and information gets accurately conveyed to patients is with a reliable localization partner that can adequately handle all translation, captioning, and subtitling tasks.

EngagedMD needed a reliable service to handle these tasks for their educational videos and decided to give GoTranscript a shot. "Our team has been using GoTranscript for years," says Ed Albright, Digital Asset Specialist at EngagedMD. "The things we appreciate the most are the quick turnaround and features that align with our needs."

"We appreciate being able to rely on a single service for closed captions, subtitles, and transcripts with high accuracy and great turnaround time," says Mr. Albright. "The faster we get our documents back, the faster we can publish our content. We constantly get projects with quick turnaround times, so we need a service that can keep up with us."

Although EngagedMD's content needs vary, the company plans to remain a regular client. Mr. Albright also stated he looks forward to working together with GoTranscript to provide accessible and comprehensive content for patients worldwide.