Good service but difficult to upload large files so have to request assistance.

My first translation took over a week but I am trying again since that could have been a one time error. That is why the one star for the Delivery time.

Good accuracy and quick service just as they claim. I'm happy for the captions as other services couldn't perform with the southern dialects. However the downloaded captions were not 29.97DF so every 4 minutes I had to adjust the track (i couldn't find a way to alter them via the download). No easy adjustment in the captions editor for placement (move to top for example to avoid lower third blockages). A few <b> </b> tags in the captions with unknowns which I'd prefer to jump to for edits (otherwise have to manually review each one). Less FCC style captions not using [name] or - when an off frame voice is used.

Paid nearly double to have the files done within 6-12 hours but one took 14 and one 18 - and that was after me chasing them up. The work was accurate but the delay caused issues and would not pay for that again