6-12 hours delivery option can always be picked, no matter the length of the video. Only allow this option for short videos for languages that you think this is actually possible to accomplish. I paid extra for quick delivery, and it was not done in time, but I paid for it.

It went through relatively quickly, translation seemed ok.

The turn around time was double what was quoted.

It actually wanted a verbatim transcription I can use for academic purpose...I don't know what want wrong, but a got a 'clean verbatim' version, so without the um, uh, etc. included. It took me half a day to get that right, and I found also some words that where not captured correctly. But for a 'clean verbatim' transcription, it had a rather high quality, especially considering there was a lot of background noise and the speakers were non-native ones.