I was generally impressed by GoTranscript's captioning results. There were errors, but the work was much better for the same project than those I received from rev.com: better timing, better sound descriptions. My captions did not meet the one-day deadline, but I do admit that the project was a difficult one. I was warned that the captions would be late by your customer support, though, and was given a revised timeline for delivery. I do have suggestions. First, your captioners for the d/Deaf and hard of hearing need to use proper video captioning formatting (signifiers for song lyrics and dashes when a new speaker speaks, etc). And two, I think that GoTranscript should give us the ability to upload a script of the video/audio being captioned to help the captioner. Your online editor is sub-par to others, but I would honestly rather use my own editor with better-built captions than a nicer editor with terrible ones! I’ll give GoTranscript another go!

It was a difficult transcription but they did it pretty good.

First of all, this was my first time using GoTranscript and the fact that I received the finished transcript with 10 hours surprised me! Another part I liked about the service i the way things like [laughter] are captioned. Another thing that GoTranscript does, which is legit is when something is unintelligible they clearly state it inside the transcript. In the case of my transcription I would have appreciated maybe a bit more effort to figure out the unintelligible parts, which I still need to do manually. Another suggestion I have for GoTranscript is for the opportunity to download the Transcript inline or in column form like Rev.com offers.

I havent reviewed all of the translations myself yet, but it looks great to me. Only thing I would improve is the website, it is a bit hard to find some things sometimes. Thanks!