How do you ensure quality?

We at GoTranscript completely understand the importance of accuracy in transcription. That's why we always aim for 99% accuracy. This percentage holds true across the board, from simple content to complex medical transcription services . We start by hiring only the best. We then employ a system of reviews and checks to ensure quality and accuracy. Our staff have no less than 5 years of transcribing experience, so you can be sure your audio files are transcribed with great care and attention to detail.

How do you keep my information secure?

All of our translators/transcribers sign a Confidentiality Agreement. We respect our clients privacy; therefore, we give clients the option to personally remove completed transcriptions from our database. The data is completely removed from the computers of our translators/transcribers as well.

Do you offer online transcription services in other languages?

Yes. For the moment, the available languages are: English , Arabic , Bosnian , Catalan , Chinese , Croatian , Dutch , Filipino , French , German , Hebrew , Indonesian , Italian , Japanese , Korean , Lithuanian , Persian , Portuguese , Romanian , Russian , Serbian , Spanish , Swahili , Swedish , Turkish , Vietnamese .

Do you use speech recognition software to produce your transcriptions?

Never. Speech-to-text programs can't achieve the quality our professional transcriptionists can.

Where are your transcriptionists located?

The majority of our transcriptionists are based in the United Kingdom or United States and are native English speakers.

Do you offer a discount for high volume?

Yes. We love our customers! To show our appreciation for your patronage, we offer a Customer Loyalty Program. It's our way of thanking you. You can get the lowest prices around and enjoy special discounts just by continuing to use our services. For our loyal customers, the price per audio minute can be as low as $0.84. 5% OFF for 2500+ uploaded minutes* 10% OFF for 5250+ uploaded minutes* 15% OFF for 10000+ uploaded minutes* *Uploaded minutes calculated for all orders.

How do I know if I have a low-quality audio file?

Low-quality audio has one or more of the following: • Speakers talking over each other • Interruptions • Background noise • A low-quality microphone • A microphone that's far from the speaker(s) We add $0.20 a minute for these more complex transcriptions and assign them to our more experienced Pro Transcribers to guarantee quality results. Also, most of our English-language transcribers are based in the U.S. and U.K. An ESL speaker can be hard to decipher, as can even a thick Australian or South African accent. Please use this Pro Transcriber option for: • Speaker(s) with a heavy accent • Two or more different accents Please be sure to click the 'Yes' radio button next to the 'Low-quality audio / Heavy accent' option on your order form. Choosing this option ahead of time ensures that you receive your completed file as quickly as possible.

What is transcription?

It's the process of turning recorded audio into text. A transcriber listens to a recording or an audio track from a video and turns it into a formatted text document. The transcription is produced in the same language as the recording and stays true to the recorded speech and sound events. While stutters and false starts are omitted (except in full verbatim transcription), we do not summarize, paraphrase, or correct any grammar errors the speakers make.

Do you accept links from third-party sites?

We're unable to retrieve files if a website requires a password, a manual download, or other types of human interaction with the host. You can submit YouTube, Dropbox, Google Drive, Vimeo, Dailymotion, Facebook, Instagram, SoundCloud, BluCloud, Twitter, WeTransfer, Wistia, Zoom links. You can use other services as long as the URL leads to the file itself. If you're not sure if the URL leads directly to your file, all you need to do is try it out. Click the PASTE URL button, copy your link, and click ADD. If our system can't fetch your file, you'll get a notification.

Do you transcribe onscreen video content?

Not by default. GoTranscript accepts a wide range of audio and video formats. We transcode those files to MP3 before our transcriptionists start working on them. They handle the audio portion of your material, but you can leave a note or get in touch with us if you need the video content transcribed.

What impacts the turnaround time?

The most significant influence on turnaround time is the audio quality of your recording. In most cases, challenging audio takes more time to transcribe. Things like heavy accents, lots of background noise, and highly technical content that requires lots of research usually take longer to transcribe than clear audio. Length of the recording also plays a factor here, and long files generally take more time.

Do you have any minimum audio quality standards?

The quality of your recording directly impacts the final transcript quality. For high-quality transcripts, clear audio with adequate volume and minimum background noise is a must. Here are a few simple tips you can follow to make sure your audio recording quality is top-notch!

What is transcription and how does it work?

Transcription is the process of converting spoken or recorded audio into written text. It works by having a trained transcriber listen to the audio, type out what is being said, and then proofread and edit the text to ensure accuracy.

What is the average turnaround time for transcription services?

The average turnaround time for transcription services can vary depending on the provider, but it typically ranges from 24 hours to a few days.

How can clients receive their transcripts?

Clients can receive their transcripts via email or through the GoTranscript website, where they can be downloaded in a variety of file formats.

What file formats does GoTranscript accept for call transcription services?

GoTranscript accepts a wide range of audio and video file formats for call transcription services, including MP3, WAV, WMA, AAC, and MOV.

How accurate are GoTranscript's call transcriptions?

GoTranscript uses a combination of AI and human transcribers to achieve a high level of accuracy in its call transcriptions. The company claims an accuracy rate of over 99%. Q: What is the turnaround time for GoTranscript's call transcription services?

What is the turnaround time for GoTranscript's call transcription services?

GoTranscript offers various turnaround options, from as little as 6 hours for urgent orders to up to 10 days for longer recordings. Customers can choose the turnaround time that best suits their needs and budget.

Call Transcription Services | From $0.84/min

PHONE CALL TRANSCRIPTION

The business world and its everyday routines can hardly exist without phone calls. Many important contracts are made with a simple call. It is obvious that this saves a lot of time – instead of travelling to a meeting and wasting time on the road, business is handled remotely by talking. But this practice also has some inconveniences. It can be hard to show someone why certain decisions were taken. This is especially true when this “someone” is the company’s shareholders, partners or colleagues. This is where our phone call transcription services can benefit you. Carefully typed and printed call transcriptions can be used to create a company memo.

All you have to do is ensure the best call recording quality possible and send it to us. It will be a great pleasure to help you and transcribe your recordings. Check our various turn-around time options and see that you can get your call transcription returned to you in just 24 hours, should your situation be urgent.

Every minute is important in today's business world. Don't waste your time or overwork your assistant by attempting to transcribe calls in-house. Focus on growing and marketing your business, and any other activities that directly contribute to your success and profit. Trust us to transcribe phone calls to text for you. Check our prices, choose a turnaround time, and upload your file. You'll get your call transcriptions delivered directly to your inbox.

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“ GoTranscript delivers comparable quality to much more expensive services. Other services provide better customer service via phone. ”

Drew

Dec 6, 2023

“ Turn-around time was extremely fast considering the length of the material translated. Translation appears accurate despite the specialized and technical terminology involved. ”

Laura

Dec 5, 2023

“ Five Stars - your live help was fantastic - she was helpful answered my questions easily and directed me. The AI transcript blew me away. Wow! In a short time, what would have taken me hours, I had my transcript. I am planning to use your service regularly. Thanks for making my life easier. ”

Nathalie Golding

“ I appreciate the accuracy and affordability. ”

Andrea

Dec 4, 2023

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