How do you ensure quality?

We at GoTranscript completely understand the importance of accuracy in transcription. That's why we always aim for 99% accuracy. This percentage holds true across the board, from simple content to complex medical transcription services . We start by hiring only the best. We then employ a system of reviews and checks to ensure quality and accuracy. Our staff have no less than 5 years of transcribing experience, so you can be sure your audio files are transcribed with great care and attention to detail.

How do you keep my information secure?

All of our translators/transcribers sign a Confidentiality Agreement. We respect our clients privacy; therefore, we give clients the option to personally remove completed transcriptions from our database. The data is completely removed from the computers of our translators/transcribers as well.

Do you offer online transcription services in other languages?

Yes. For the moment, the available languages are: English , Arabic , Bosnian , Catalan , Chinese , Croatian , Dutch , Filipino , French , German , Hebrew , Indonesian , Italian , Japanese , Korean , Lithuanian , Persian , Portuguese , Russian , Serbian , Spanish , Swahili , Swedish , Turkish , Vietnamese .

Do you use speech recognition software to produce your transcriptions?

Never. Speech-to-text programs can't achieve the quality our professional transcriptionists can.

Where are your transcriptionists located?

The majority of our transcriptionists are based in the United Kingdom or United States and are native English speakers.

Do you offer a discount for high volume?

Yes. We love our customers! To show our appreciation for your patronage, we offer a Customer Loyalty Program. It's our way of thanking you. You can get the lowest prices around and enjoy special discounts just by continuing to use our services. For our loyal customers, the price per audio minute can be as low as $0.84. 5% OFF for 2500+ uploaded minutes* 10% OFF for 5250+ uploaded minutes* 15% OFF for 10000+ uploaded minutes* *Uploaded minutes calculated for all orders.

How do I know if I have a low-quality audio file?

Low-quality audio has one or more of the following: • Speakers talking over each other • Interruptions • Background noise • A low-quality microphone • A microphone that's far from the speaker(s) We add $0.20 a minute for these more complex transcriptions and assign them to our more experienced Pro Transcribers to guarantee quality results. Also, most of our English-language transcribers are based in the U.S. and U.K. An ESL speaker can be hard to decipher, as can even a thick Australian or South African accent. Please use this Pro Transcriber option for: • Speaker(s) with a heavy accent • Two or more different accents Please be sure to click the 'Yes' radio button next to the 'Low-quality audio / Heavy accent' option on your order form. Choosing this option ahead of time ensures that you receive your completed file as quickly as possible.

What is transcription?

It's the process of turning recorded audio into text. A transcriber listens to a recording or an audio track from a video and turns it into a formatted text document. The transcription is produced in the same language as the recording and stays true to the recorded speech and sound events. While stutters and false starts are omitted (except in full verbatim transcription), we do not summarize, paraphrase, or correct any grammar errors the speakers make.

Do you accept links from third-party sites?

We're unable to retrieve files if a website requires a password, a manual download, or other types of human interaction with the host. You can submit YouTube, Dropbox, Google Drive, Vimeo, Dailymotion, Facebook, Instagram, SoundCloud, BluCloud, Twitter, WeTransfer, Wistia, Zoom links. You can use other services as long as the URL leads to the file itself. If you're not sure if the URL leads directly to your file, all you need to do is try it out. Click the PASTE URL button, copy your link, and click ADD. If our system can't fetch your file, you'll get a notification.

Do you transcribe onscreen video content?

Not by default. GoTranscript accepts a wide range of audio and video formats. We transcode those files to MP3 before our transcriptionists start working on them. They handle the audio portion of your material, but you can leave a note or get in touch with us if you need the video content transcribed.

What impacts the turnaround time?

The most significant influence on turnaround time is the audio quality of your recording. In most cases, challenging audio takes more time to transcribe. Things like heavy accents, lots of background noise, and highly technical content that requires lots of research usually take longer to transcribe than clear audio. Length of the recording also plays a factor here, and long files generally take more time.

Do you have any minimum audio quality standards?

The quality of your recording directly impacts the final transcript quality. For high-quality transcripts, clear audio with adequate volume and minimum background noise is a must. Here are a few simple tips you can follow to make sure your audio recording quality is top-notch!

What is transcription and how does it work?

Transcription is the process of converting spoken or recorded audio into written text. It works by having a trained transcriber listen to the audio, type out what is being said, and then proofread and edit the text to ensure accuracy.

What is the average turnaround time for transcription services?

The average turnaround time for transcription services can vary depending on the provider, but it typically ranges from 24 hours to a few days.

How can clients receive their transcripts?

Clients can receive their transcripts via email or through the GoTranscript website, where they can be downloaded in a variety of file formats.

What file formats do you accept for phone recordings?

We accept all standard audio file formats, including MP3, WAV, and AIFF.

How do you handle accents and dialects in phone transcription?

Our transcriptionists are trained to handle different accents and dialects and can accurately transcribe phone recordings with diverse speakers.

What payment options do you offer for phone transcription services?

We accept payment through credit card, PayPal, and bank transfer.

Phone Transcription Services | From $0.84/min

Phone transcription

Business produces a large volume of audio content each and every day from phone calls. It is hard to imagine a successful company that does not utilize the internet or phone for communication, sales, and marketing. A simple call can solve many issues and problems or land a large contract.

Transcribing your company’s phone calls is a smart choice. It ensures you have a written record of all your conversations pertaining to important legal, financial and marketing decisions in your business. Additionally, the data can be used to prepare company briefs, white papers, and practical summaries for company shareholders, managers, employees and potential clients. Call transcription is also a good way to ensure information will not be forgotten, misunderstood or misheard as so often can happen over the phone.

Transcribing business calls is a fast and easy way to avoid many problems. How much do you value your time? Anybody who has ever tried to transcribe will attest that it is harder than it sounds. Leave it to professionals and do what you do best. The most boring and monotonous part of your business can be sent to us.