Their live chat customer support service was amazing, they were really helpful and responsive and I actually felt like there was support from a real actual human staff member while interacting with the online service, which is seldom a user's experience. A wide range of ways to send your file. Options for student/non-commercial rates. Wide range of file types accepted. Final transcript was 20 pages from 1 hour 15mins footage, the first 25mins of the text were almost perfect, 99% accuracy. Big chunk in the middle had a higher number of issues, maybe like 90% accuracy which was a little disappointing since I paid extra for verbatim, but they give you a word doc so it's not hard to fix up bits where, for example, my interview subject had said "I was the bottom run of the popular group at high school" and the transcript read "I was the one running the popular group at high school" and it was turned around in 8 hours so there was bound to be some error, just be familiar with your content and check for that, there were a lot of these in the middle of my text, this might have been due to the Australian accent of the interview subjects, though I thought it was an Aussie site. Anyway, even though there were issues I'd totally use this service again and recommend it, their time for turn around and cost per minute and their support service were all just ace.

Quick and fair transcription service.

Generally I'm happy with the service provided. Had a problem with transcription, called support, fixed fast.

One of my transcriptions was canceled because of bad quality recording.