Transcription services

Frequently Asked Questions (FAQs)

• 1. What types of academic transcription do you offer?

  GoTranscript offers transcription services for interviews, focus groups, lectures, seminars, oral histories, research meetings, and more. Our human transcribers specialize in academic transcription across various fields.

• 2. How accurate are GoTranscript’s human transcription services?

  Our transcription services are known for high accuracy, typically achieving 99% accuracy when provided with clear audio. We also have experience handling complex academic terminology.

• 3. Can you handle specialized terminology in my field?

  Yes, our experienced transcribers are trained to work with specialized terms from various academic disciplines, including law, medicine, social sciences, and technical fields.

• 4. How secure is my data?

  GoTranscript ensures complete confidentiality and data security. All transcribers sign non-disclosure agreements (NDAs), and we use encrypted file storage and transfer protocols to protect your information.

• 5. What turnaround times are available for academic transcriptions?

  We offer flexible turnaround times depending on your needs. You can choose from 6-12 hours, 1 day, 3 days (our most popular option), or 5 days, each with respective pricing.

• 6. Do you offer discounts for students and academic clients?

  Yes, we provide a 10% discount for academic clients, including PhD students, research assistants, and university departments.

• 7. What audio formats do you accept?

  We accept a wide range of audio and video file formats, including MP3, MP4, WAV, and many more. Simply upload your file, and we’ll handle the rest.

• 8. Can you transcribe multiple languages?

  Yes, GoTranscript offers transcription services in various languages. When uploading your file, you can select the language from the dropdown menu.

• 9. How do I ensure the best accuracy for low-quality audio or heavy accents?

  If your audio is low quality or includes speakers with heavy accents, you can select the option for “Low-Quality Audio/Heavy Accent” in the order form to ensure the best possible transcription outcome.

• 10. How does the transcription process work?

  The process is simple: upload your files, customize your order with your specific requirements (turnaround time, text format, number of speakers, etc.), and receive your transcription via email or in your dashboard.

• 11. Can I request a verbatim transcription?

  Yes, we offer both "Clean Verbatim" (edited for readability) and "Full Verbatim" (includes all words, sounds, and filler speech). You can select your preference during the ordering process.

• 12. Do you provide timestamps in the transcription?

  Yes, we offer the option to include timestamps in your transcript. You can choose whether you want timestamps and specify their frequency if needed.

• 13. How do I upload files for transcription?

  You can upload your files directly from your computer, or drag and drop them into our uploader. We accept files up to several gigabytes in size.

• 14. Can I collaborate with my research team using GoTranscript?

  Yes, our platform allows easy sharing of transcriptions with team members. You can download the transcript and share it or provide access via the GoTranscript dashboard.

• 15. How do I contact support if I have questions?

  You can reach out to our support team via live chat, email, or phone. We also have a dedicated academic support team that can assist with complex transcription requests.

• 16. What is Clean Verbatim vs. Full Verbatim?

  Clean Verbatim removes filler words (like "um" and "uh") and corrects grammatical errors, while Full Verbatim captures every sound exactly as spoken, including repetitions and false starts.

• 17. Can I get a refund if I’m not satisfied with my transcript?

  Yes, we offer a satisfaction guarantee. If you're not satisfied with your transcript, we will revise it or issue a refund, depending on the circumstances.

• 18. Can I track the progress of my transcription?

  Yes, you can track your transcription status through your GoTranscript dashboard, and we will notify you by email once your transcription is complete.

• 19. Do you transcribe confidential research data?

  Absolutely. We take confidentiality seriously. Our platform is equipped with security measures to ensure your sensitive data is handled securely, and all transcribers sign NDAs.

• 20. How do I apply my academic discount?

  The 10% discount for academic clients is automatically applied during checkout. If you have any issues, please contact our support team for assistance.