Webex Closed Captioning Services

Cisco Webex is a widely used virtual meeting and conference service, and companies use it every day to communicate with their employees and clients. Webex also enables the recordings of these discussions. You frequently want to remember and grasp the information from all those online events, but taking notes from an incorrect closed caption while trying to concentrate on the conversation can be inconvenient and distracting. To save time and improve participation, consider choosing GoTranscript's Webex closed captioning services that provide a word-for-word record of the meetings.

With verbatim captions, everything communicated within the meeting remains as it is, so there is no need to rush to note everything down on paper by hand, as one can replay the session with clean and accurate closed captioning (CC) later on. It's easy and will help you save time. Also, you can keep an archive of an entire meeting as it is.

3rd-Party Closed Captioning Service for Webex

Why would you need a third party to caption your Cisco Webex meeting recording? The answer is not that difficult.

Meeting Replay for Absent Members

For those unable to attend online meetings or who wish to review the topics discussed in the past, closed captions of recorded sessions are convenient. They help people understand and recap the entire event and get an idea of what was discussed. With Webex, it is incredibly effortless to save recordings of your meetings locally on your computer or in the cloud and send it to GoTranscript for best-in-class Webex closed captioning at a price that's not going to cost you an arm and a leg.

Global Brand Outreach

By producing captioned recordings of your corporate events, you can reach a global audience, increase accessibility and participation, and create virtual and hybrid engagement opportunities via online streams. Therefore, offering accurate closed captions should probably be at the top of your list of priorities.

Making your events more inclusive and sharing your previously recorded content on any platform with properly time-coded captions are both possible with a 3rd-party Webex closed captioning service. Therefore, many companies worldwide trust GoTranscript's expert Webex closed captionists to provide extensive support through our cost-efficient service.

Does Webex Do Closed Captioning?

Using the default closed captioning service from Webex is a quick way to generate captions for your meetings and conferences. When Webex Assistant for Meetings is enabled, captioning works, albeit not flawlessly. Automated captions are frequently incorrect, and problems exacerbate with multiple speakers.

Before the meeting starts, the host can also turn on Meeting Assistant from the meeting settings. During the session, the host and cohost can activate Webex Assistant from their respective devices. To turn on Webex Assistant, you merely need to tap the button located on the call controls. The call controls menu displays the Meeting Assistant in gray if it isn't enabled. Each participant can decide whether they want the closed captioning in Webex to appear on their screen or not. To hide or unhide the CC, press the Webex Assistant button from the call controls and toggle the closed captioning option.

How to Order GoTranscript Closed Captions for Webex Recordings

Automated captions do not compare to the results you get from GoTranscript. Here's what you need to do to obtain accurately captioned Webex recordings:

  1. Record the meeting

    Before obtaining the Webex recording closed captioning services from GoTranscript, you need to record the whole meeting thoroughly.

    Webex features work smoothly on any device, including video recording. Open Webex Assistant before your meeting to begin recording. Here, you will see a circular red button. Upon clicking that button, a window with the label "Recorder Panel" will appear. Once more, locate and select the record button on that panel to begin recording your Webex meeting.

    You can end the recording or momentarily pause it with the buttons located on the Recorder Panel. You should be aware that when you use the pause button, the entire recording will go into a single file. On the other hand, each time you stop recording and then resume it, a new file is produced.

  2. Convert recorded files to a sharable format

    By now, your meeting recording should appear as a file on your computer. You aren't ready to turn to our Webex closed captioning service at this stage because this file will be in one of Cisco's proprietary formats, WRF or ARF. Follow these steps to alter the file format:

    • Launch the Webex Network Recording Player.
    • Access the Webex meeting recording file that you just saved.
    • When you open it, the soundtrack will begin playing immediately.
    • Open the recording and then choose File > Convert Format.
    • The most convenient format to share files in is MP4. You'll get a choice to save the document again, but this time in the new format.
    • Click "Okay" after giving your file a name and selecting a location. The conversion of the file will now begin.

    The duration of your recording will determine how fast the conversion happens. To increase the speed, close any unnecessary apps on your device.

  3. Submit your recording for accurate Webex closed captions

    You are now prepared to have the GoTranscript team caption the recording since it is in a shareable format. Navigate to GoTranscript's website and review the cost estimate page, where you can enter some details about the closed captioning you need. Do this to get an idea of your final price—the shorter the duration, the lesser the cost.

    You can upload your Webex recording on the page directed to by the "Order now" button. Pick the newly converted MP4 format, not the original WRF or ARF files; be sure to check the file extension. After that, fill in your order details and make your payment. GoTranscript will get in touch with you as soon as the captions are ready.

  4. Use the closed captions for your Webex conference recording

    Your completed Webex recording closed captioning file can now go into your video. The way you apply your captions will depend on your video player. Apart from using the CC in your video, you can make changes, break the text up into sections, or highlight specific parts and share them with your coworkers. You can store it away for archival purposes and refer to it again during upcoming meetings. You won't ever have to be concerned about misrepresenting someone's ideas, misquoting, or omitting details because GoTranscript's meeting cc is trustworthy.

The Value of Using Third-Party Closed Captioning for Webex

How about choosing a staff member to prepare the closed captions for the meeting instead of hiring third-party professionals? You might have even considered using AI speech recognition tools to generate captions post-event. There are reasonable explanations why you should not resort to all these troublesome quick fixes. Why troublesome? Read on.

Human transcribers provide better accuracy than AI tools

You might be interested in learning more about the limited abilities of automated speech-to-text conversion software before deciding to rely upon it. Even though this might be a viable (and cheaper) option, the accuracy of this new technology is typically lacking compared to the precision of an expert human captioner, particularly with overlapping conversations or speakers with different accents. With GoTranscript, you won't have to waste your time checking if the captions are correct and the timestamps align properly. Chances are, you won't get a better result anywhere else.

Your staff member might not have the appropriate skills

Unless your colleague has experience transcribing, you shouldn't depend on them to caption your meeting. Otherwise, you will end up with unclear notes full of errors and lacking important information. Captioning might be a menial task, but that doesn't mean anyone can develop industry-standard captions. In this situation, a Webex closed captioning service is the best option if you value a quality result that is precise, organized, and simple to understand.

You get transcripts that increase collaboration

As you are aware, team collaboration and active participation is the main objective of any online conference call. All participants should be able to concentrate on what is going on in the meeting. So it is wise to leave the closed captioning for your Webex conference to an expert in this domain. Choose a reputable company like GoTranscript that can finish time-coded closed captioning of your recorded meeting at an affordable price.

You'll know who said what

Are you considering automated speech-to-text programs? Think again. As mentioned earlier, they don't provide the same level of accuracy as human captioners. Moreover, these programs might fail to identify speakers, leading to added confusion.

You are in the driver's seat

AI-powered captions that appear on-screen during a live meeting are available for Webex calls. However, their accuracy leaves much to be desired. We already know what. Let's now talk about being in control of your captions. In your meeting, you might have participants whose names have very specific spellings, product names, and more. When you seek the services of GoTranscript's Webex closed captionists, you can preempt them with the necessary details to create perfect captions. That's not possible with AI-based software.